FAQs

Once your booking is confirmed, you’ll receive a voucher in your email. Your voucher is the pass to access your activity. It includes:

• Booking Details: the date, time, and location where your activity starts (pickup or meeting point)
• What to Bring: a list of items you should bring along to enjoy your activity or what to leave home
• Cancellation Policy: information on how to cancel or reschedule your booking, if necessary

If you are running late to the meeting point or pick up location, please call the activity provider. You can find their phone number on your voucher.

Most of our tour & activities come with a free 24-hour cancellation policy, meaning you can cancel your booking up until 24 hours before the activity starts to receive a full refund.

Before booking, you can check the activity’s cancellation policy in the “About this activity” section of the activity’s page.

After booking, you’ll find more information regarding your booking’s specific cancellation policy on your GetYourGuide voucher.

Depending on the activity provider’s policy, your booking will be:

• Fully Refundable: you’ll receive a full refund if canceled within the cancellation policy
• Partially Refundable: you’ll receive a partial refund if canceled within the cancellation policy
• Non-Refundable: no refund will be provided if you decide to cancel

You also have more options with even more flexibility with a Cancellation Upgrade. 

The booking and payment process must be completed either on our website or cash. Payment for the activity can be accepted onsite.

You can choose from several different payment methods:
• PayPal
• Cash
• Wise 

Our ‘Reserve Now & Pay Later‘ option gives you the convenience of booking your activities today while allowing you the flexibility to pay at a later date that better suits you. Here’s a step-by-step guide on how this payment option works:

1. Choose your activity and add to your cart
2. At checkout, use the Reserve Now & Pay Later option to book
3. After booking, you’ll receive a reservation confirmation by email securing your spot without immediate payment
4. 72 hours before the activity starts, your credit card on file will automatically be charged
5. You’ll receive another email with your voucher for the activity

You can pay any time up until 72 hours before your activity starts. If not paid earlier, your credit card will automatically be charged 72 hours before the activity begins.

If you book multiple activities at once and all the activities accept Reserve Now & Pay Later, you’ll be charged for all of them at once, 72 hours before the first activity starts.

Important Notes

• Activities must be booked at least 72 hours in advance
• Gift codes cannot be used with this payment method
• The activities must offer free cancellation and provide instant confirmation to be eligible for ‘Reserve Now & Pay Later’
• Before booking, check the “About this activity” section on the activity’s page to see if it’s eligible for this payment option

If you have multiple bookings in your cart and one of them doesn’t accept Reserve Now & Pay Later, you won’t be able to complete checkout – please buy this activity separately under another accepted payment method.

We offer a variety of unforgettable travel experiences. You can choose from entry tickets, transfers, city cards, guided tours, hop-on hop-off tours, water activities, day trips, and multi-day trips in thousands of destinations around the world.

We do not offer travel packages, flights or visa support. Accommodation may only be provided as part of multi-day activities.